after-sale assistance

Upon receipt of the merchandise, before signing the delivery note of the carrier, the customer must review and confirm the number of packages and their status. If you cannot check the merchandise you must indicate "Pending review”.

Any defect noticed on the packaging must be notified in the “transports delivery note” or take a photo in the moment of delivery, as transport companies don’t accept any claim caused by transport that are not stated in such delivery note. No discrepancy will be accepted if they are not notified within the next 48hrs from the reception of goods through our web site, in your customer area, at “notify RMAS” there you will be able to add any images or documents and specify the reason.

Original packaging must be kept in case of need for a possible return Deliveries and collections always are at street level. Any merchandise with a defect will be replaced and not refund unless there is not enough stock. In this case a credit note will be issued and will be deducted from your next invoice.

As our products are artisanal handmade, differences in shades, tones, measurements, shapes, or certain imperfections (knots, marks, cracks) are considered as an added value that makes this piece as unique. For specific cases verify all information with the technical department before formalizing the order, cause these variations are not accepted as an incidence.

Vical Home doesn’t accept return of goods..


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