Upon receipt of the merchandise, before signing the delivery note of the carrier, the customer must review and confirm the number of packages and their status. If you cannot check the merchandise you must indicate "Pending review”.
Any defect noticed on the packaging must be notified in the “transports delivery note” or take a photo in the moment of delivery, as transport companies don’t accept any claim caused by transport that are not stated in such delivery note. No discrepancy will be accepted if they are not notified within the next 48hrs from the reception of goods through our web site www.vicalhome.com, in your customer area, at “notify RMAS” there you will be able to add any images or documents and specify the reason.
Original packaging must be kept in case of need for a possible return Deliveries and collections always are at street level. Any merchandise with a defect will be replaced and not refund unless there is not enough stock. In this case a credit note will be issued and will be deducted from your next invoice.
As our products are artisanal handmade, differences in shades, tones, measurements, shapes, or certain imperfections (knots, marks, cracks) are considered as an added value that makes this piece as unique. For specific cases verify all information with the technical department before formalizing the order, cause these variations are not accepted as an incidence.
Vical Home doesn’t accept return of goods..
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
| Nombre | Proveedor | Que hace | Expiración | Permitir (Marque todo) |
|---|---|---|---|---|
| Shopping cart | PrestaShop | This provides, and keeps the products inside your shopping cart. Deactivating this cookie would stop permitting the orders. This cookie doesn't save any personal Data about any shop client. This provides, and keeps the products inside your shopping cart. Deactivating this cookie would stop permitting the orders. This cookie doesn't save any personal Data about any shop client. | 30 days |
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
| Nombre | Proveedor | Que hace | Expiración | Permitir (Marque todo) |
|---|---|---|---|---|
| Language Selector | PrestaShop | Cookie we use to offer you the possibility to switch the language of our contents. If cookie is disabled you'll see the site in the original language. Cookie we use to offer you the possibility to switch the language of our contents. If cookie is disabled you'll see the site in the original language. | 30 days | |
| Currency Selection | PrestaShop | Cookie which makes possible to choose the currency you would like. If disabled the store default currency will be shown. Cookie which makes possible to choose the currency you would like. If disabled the store default currency will be shown. | 30 days |
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
| Nombre | Proveedor | Que hace | Expiración | Permitir (Marque todo) |
|---|---|---|---|---|
| s | g | b b | d | |
| u | g | s s | d | |
| p | g | s s | d | |
| l | g | b b | d | |
| s | g | i i | d | |
| c | g | i i | d | |
| u | g | i i | d |
When you visit any website, it may store or retrieve information on your browser, mostly in the form of 'cookies'. This information, which might be about you, your preferences, or your internet device (computer, tablet or mobile), is mostly used to make the site work as you expect it to.
Síganos