Home Terms and conditions of use

General terms and conditions

ORDERS

To ensure proper handling, all orders must be processed through our website or via your sales representative.

Prices listed in our price lists do not include applicable taxes. In the event of any discrepancy, the price stated in the order confirmation issued by VICAL shall always prevail.

Payment Terms

 Advance bank transfer (proforma invoice) with a 2% discount.

 SEPA bank draft up to 60 days, always subject to prior approval by the insurance company.

Validity
All orders, proforma invoices, quotations, or any official document issued by VICAL are valid for 10 days from the date of issue. After this period, the company reserves the right to modify all or part of their content without prior notice and without the right to any claim.
Orders with goods in stock will be reserved for 30 days. If full payment (100%) has not been received within this period as a reservation deposit, the goods will be released with no right to claim.
Discounts applied in promotions, special campaigns, or specific actions are not cumulative. Only the amount stated in the final document issued by the company shall be valid. Promotional discounts apply exclusively to products available in stock.
Freight Prepaid *excluded  Freight Surchrge *excluded Delivery to final customer/dropshipping *excluded
Zona 1 750€ 7% Gross value 7% Gross value
Zona 2 2000€ 12% Gross value 10% Gross value
Zona 3 EX-WORKS EX-WORKSW EX-WORKS
Zona 4  . 15% Gross Value 10% Gross Value

No minimum order.

Zone 1 – Spain, Portugal and Balearic Islands Minimum transport cost 40€

Zone 2 – Rest of EU countries and Canary Islands Minimum transport cost 150€

Zone 3 – Non-EU countries

Zone 4 – EU Islands (except Balearic Islands and Canary Islands)

* Deliveries to territories with special tax regimes or subject to their own indirect taxation are excluded from the conditions shown in the table. For these destinations, specific conditions must be consulted in advance.
Any re-shipments due to a change of address requested after dispatch will be borne by the customer, provided that the carrier allows such changes.
If delivery or unloading involves additional costs beyond standard service due to difficult access, blocked roads, rural areas, or unloading restrictions, such costs will be added later to the final proforma invoice. VICAL will inform the customer once the order has been processed.
Likewise, due to the size and weight of some products in the collection, shipping costs may be adjusted.
In case of doubt, it is recommended to request a quotation from VICAL in advance in order to obtain more accurate information. This condition applies to all types of deliveries: warehouse, end customer via distributor, hotel, restaurant, international shipments, etc.
The company reserves the right to modify all or part of the conditions stated herein without prior notice in order to adapt and improve its services.
Direct Deliveries
The carrier will deliver the goods at street level. The company contracting the service is responsible for receiving, checking, and safeguarding the order.
Deliveries are not made to countries other than the country of origin of the company requesting the service.
Furthermore, it is the responsibility of the client (company) to coordinate the delivery with its end customer, as well as to manage any related aftersales service.
Lead Times

Preparation time for products in stock is 5 to 7 days from order placement and/or payment confirmation. Transit time may vary between 5 and 25 business days, depending on the destination region or country and specific conditions within the EU. Any modification requested for an order that is already in delivery note status will incur a surcharge of €150.

The customer will receive an email notification once the goods have left the warehouse. This notification will include the shipment number and/or tracking reference, together with the contact details and phone number of the carrier responsible for tracking.

Orders with Special Delivery Times 

For orders with delivery times exceeding 60 days from the request date, a storage fee of €25 per American pallet per month will apply. Packages or pallets with dimensions other than the standard American pallet will be charged proportionally according to their volume.

In the event of cancellation of an order, proforma invoice, or quotation for which a partial payment has already been made, a charge of 10% of the total invoice value will apply for handling and internal logistics. This amount will be deducted at the time of refund or credit, with no right to any additional claim.

Special product
VICAL offers the possibility of manufacturing products adapted to customer requirements, whether in finishes, quantities, or formats. For this service, production lead times and minimum required quantities must be consulted in advance. Conditions • Confirmation of the quotation issued by VICAL by signature and company stamp. • Payment of 40% of the total amount upon order confirmation.In the case of products with special finishes requested under the customer’s express approval, the advance payment made shall be non-refundable.
After-sales Service
Upon receipt of the goods and before signing the delivery note, the customer must check and confirm the number of packages and their condition. If inspection is not possible at that time, the following must be stated on the carrier’s delivery note: “Not accepted / Subject to inspection.”
Any visible damage to the packaging must be recorded on the delivery note and supported with photographs taken at the same time, as the transport agency will not accept claims for damages not noted on the delivery note.
Incidents must be reported to the factory within a maximum of 7 business days from receipt via the website www.vicalhome.com, under “Customer Area” → “Report Incident”, stating the reason and attaching the corresponding images. Any incident not indicated on the carrier’s delivery note shall be considered invalid.
The customer must retain the original packaging for any possible return. Deliveries and collections arising from incidents are carried out at street level.
Any defective goods will be replaced, not refunded, unless stock is unavailable. In such cases, the corresponding amount will be deducted from the next invoice.
It is the customer’s responsibility to provide the necessary means, access, and procedures for product collection and replacement.
Due to the handcrafted nature of many items, slight variations in materials, shades, shapes, or dimensions may occur. For specific projects or cases, it is recommended to consult the technical department in advance, as such variations are not considered defects.
VICAL Home does not accept voluntary returns of merchandise.
Warranty
All materials are covered by a 3-year warranty from the invoice date, provided the issue is due to a manufacturing defect.
The warranty includes replacement of the defective item once the corresponding technical verification has been carried out.
Web Customer Area
The website includes a Customer Area where users can: • Check order status in real time • Access delivery notes and invoices • Report and track incidents • Request data updates
Customer service hours

Monday - Thursday 9:30 – 13:30 16:00 – 18:00

Friday 9:30 – 13:30

Customer service phone: +34 96 220 00 60


Síganos

Vical

Categorías

© 2026 Tienda online creada con PrestaShop™

Mi cuenta

Control your Privacy