Home Terms and conditions of use

General conditions 2024

ORDERS

ATo avoid errors, all orders must be placed via the web, or via a representative.

The prices in our rates do not include applicable taxes. In the event of discrepancy, the price stated in the confirmation issued by Vical will always prevail.

Payment Terms

Pro-Forma: Advance transfer with a 2% discount.

Bank Draft: Up to 60 days (SEPA) under authorization from the insurance company. 

Delivereies

Freight  prepaid  Freight surcharge Delivery to final customer
Zona 1 500€ 5 % Gross value 7% Gross value
Zona 2 1500€ 7% Gross value 10% Gross value
Zona 3 EXW EXW EXW
Zona 4  1800€(*) 7% Gross Value(*) 10% Gross Value

No minimum order.

Zone 1 – Spain & Portugal - Minimum freight cost surcharge is 7€

Zone 2 – Other EU Countries. - Minimum freight cost surcharge is 15€

Zone 3 – Non EU (except UK & Switzerland)

Zone 4 – United Kingdom & Switzerland- (*) Incoterms : DAP Final destination- Minium freight cost surcharge is 50€

If additional costs arise during delivery or unloading due to access difficulties, roads closed to traffic, rural areas, unloading limitation, etc., these will be added to the final proforma that Vical will send to the client once the order has been processed. In case of doubt, please request a quote from Vical in advance for detailed information.
This applies to all types of deliveries, whether to a warehouse, direct delivery or through our distributor, hotel, restaurant, country, etc...
The Company reserves the right to modify these conditions, in whole or in part, without prior notice to adapt and improve the services.

Direct Deliveries

The goods will be delivery at street level by the agency. It is the responsibility of our distributor client (company) that hires the services to receive and store the goods.

Deliveries will not be made to countries other than the country of origin where the requesting company is based. It is the responsibility of our distributor client (company) to handle and coordinate the process with their final client, including any after-sales service.

 Direct delivery service for final client is not available for Andorra, the Canary Islands, Ceuta and Melilla.

Deadlines
The preparation times for in stock products is 7 to 10 business days from the order is formalized and/or the payment and collection has been confirmed.
For orders with out-of-stock items, please refer to the estimated date in the order confirmation. These dates are subject to change without prior notice.
Transit time ranges from 5 to 20 business days depending on the destination region or country and conditions within the EU.
You will receive a notification by e-mail when your order leaves our warehouses. The email will include the shipment tracking number and/or reference along with the details and telephone number of the agency that will make the delivery.
Validity and Booking Deadlines
All orders, proformas, quotes or any official document provided by Vical are valid for 30 days from the date of issue unless otherwise specified in the document received. After this period, the company reserves the right to modify the document content without prior notice and without any claims being accepted. Discounts on promotions, special campaigns, etc., are not cumulative and only apply to products available in stock.
Reserved stock will be held for a maximum of 30 calendar days from the document date. After 20 calendar days, an email reminder will be sent the client and the sales agent to facilitate the process. If the order is not confirmed within this period, the company will release the reservations without prior notice and without the right to claim from any party.
Orders with a special delivery time:
Delivery times of more than 90 days from the date of the order will be have a storage fee of €25 per American pallet per month. Packages or pallets with a different size than the American pallet will be charged proportionally to the volume of the pallet. In the event of cancellation of an order, proforma, estimate with a delivery on account, 10% of the total value of the invoice will be charged for handling and internal logistics fee, which will be deducted at the time of payment or refund of the amount paid on account. No right to complaint by the client.

  

Special product
Vical offers the possibility of manufacturing custom products based on the client’s specifications in terms of finishes, quantities, and formats. Please check the required lead times and minimum order quantities for this service.
Conditions:
 Confirmation of the quote issued by Vical. Signed and stamped.
 40% upfront payment at the order confirmation.
In the case of products with a special termination requested under the approval of the client, the down payment is non-refundable.
After-sales Service
Upon receipt of the goods, before signing the delivery note, the client must inspect and verify the number of packages and their condition. If you are unable to inspect the goods, please indicate on the carrier's waybill "Not Conforming".
Any visible damage to the packing must be indicated on the carrier's "delivery note" or taken at the same time as the transport agency does not accept breakages not reported on said delivery note.
Incidents that have not been notified to the factory within 48 hours of receipt of the goods, through the www.vicalhome.com website, will not be accepted, selecting in the "Customer Area" section, "Report Incident".
There you can indicate the reason and attach photographs. The original packaging must be kept for possible returns. Deliveries and incident-related pickups will be made at street level. Defective goods will be replaced, not refunded, unless they are out of stock, in which case the amount will be deducted from the next invoice. It is the client’s responsibility to facilitate the necessary means and procedures for product return and replacement.
Due to the artisanal nature of our products, there may be slight variations in materials, shades, shapes and sizes. For specific cases, check all the information with the technical department before placing an order, as these variations are not considered defects.
Vical Home does not accept returns of merchandise.
Guarantees
All materials have a 3-year warranty from the invoice date, as long as it is a manufacturing defect.
The warranty covers the replacement of the item at zero cost, but it does not include reimbursement of the item’s cost or compensation for services such as assembly services, labor or services contracted by the customer such as cranes, porters, etc. is assumed.
Web Client Area
There is a "customer area" available to all customers located on our website where you can:
 View the status of orders in real-time.
 Consult delivery notes and invoices
 Process and check the status of incidents.
 Request to change your details Divergences
For any discrepancy caused by non-compliance with the terms of sale, both parties expressly submit to the courts and tribunals of Valencia, waiving any other jurisdiction.
Customer service hours

Monday - Thursday 9:30 – 13:30 16:00 – 18:00

Friday 9:30 – 13:30

Customer service phone: +34 96 220 00 60


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