ORDERS

All orders must be placed through VICAL HOME web, or through your sales agent.

Prices in our web are excluding local taxes. In case of any difference on pricing, the price stated in the confirmation issued by Vical will always prevail.

Minimum orders and freight cost

No minimum order.

Zone 1 – Spain & Portugal - Minimum freight cost surcharge is 7€

Zone 2 – Other EU Countries. - Minimum freight cost surcharge is 15€

Zone 3 – Non EU (except UK & Switzerland)

Zone 4 – United Kingdom & Switzerland- (*) Incoterms : DAP Final destination- Minium freight cost surcharge is 15€

Direct Deliveries

Goods will always be delivered by the transport company at street level and will be customer (company) responsibility to hire the services of reception and goods safekeeping. No delivery is made to a country different to the customers registered country.

Is our customer (company) responsibility to process and organise any communication with its final customer, as well as any post-sale service.

No deliveries to final customers (particulars) will be made to Canary Islands, Ceuta, and Melilla

Delivery times

Preparation of product on stock is 3-5 days after order is placed and/or payment is received / confirmed,

If product is not on stock, an approx. available date will be confirmed upon reception of order. This date may be modified without any previous notification.

Transit time is around 3-15 working days depending on region or country of destination and conditions inside EU.

You will be notified by e-mail when your merchandise has been shipped. The shipment advice will include tracking information as well as the name and phone of the transport company.

Payment terms

Advance payment: 2% discount.

SEPA Transfer till 60 days, under insurance company authorisation.

After-sales service

Upon receipt of the merchandise, before signing the delivery note of the carrier, the customer must review and confirm the number of packages and their status. If you cannot check the merchandise you must indicate "Pending review”. Any defect noticed on the packaging must be notified in the “transports delivery note” or take a photo in the moment of delivery, as transport companies don’t accept any claim caused by transport that are not stated in such delivery note.

No discrepancy will be accepted if they are not notified within the next 48hrs from the reception of goods through our web site www.vicalhome.com, in your customer area, at “notify RMAS” there you will be able to add any images or documents and specify the reason.

Original packaging must be kept in case of need for a possible return Deliveries and collections always are at street level. Any merchandise with a defect will be replaced and not refund unless there is not enough stock. In this case a credit note will be issued and will be deducted from your next invoice.

As our products are artisanal handmade, differences in shades, tones, measurements, shapes, or certain imperfections (knots, marks, cracks) are considered as an added value that makes this piece as unique. For specific cases verify all information with the technical department before formalizing the order, cause these variations are not accepted as an incidence.

Vical Home doesn’t accept return of goods.

Guarantees

In case of manufacturing defect, all materials have a 3-year warranty from the invoice date.

The warranty replaces the article with no additional cost as many times as it is necessary, but we never refund the value of the product.

Customer Area

You have a “customer area” in our web where you can:

 Follow your order status up to date.

 Check your delivery notes and invoices.

 Issue and follow up your rma reports.

 Request any change on your information.

Divergences

Any conflict that may arise as result of the non-compliance of the purchasing sales and conditions, will be resolved in accordance with current legislation in Spain, subject to the jurisdiction and competence of the Courts and Tribunals in Valencia, Spain.

Customer service hours

Monday - Thursday 9:30 – 13:30 16:00 – 18:00

Friday 9:30 – 13:30

Customer service phone: +34 96 220 00 60